International Payments Support Officer

About the Role

The primary focus of the role is to process assigned tasks in accordance with process and procedures for the International Customer Service and Support Team and to assist in other teams at your Team Leaders request to add value to the business.

Key Tasks and Responsibilities

• Provide a high standard of customer service to both internal and external customers at all times
• Provide 1st level support for difficult enquiries and resolve problems to satisfy both customer and bank
• Attend to urgent requests outside service level agreements
• Process all daily Inward and Outward Payment Transactions accurately in SWIFT accordingly
• Foreign Exchange, Month Market deals, Offshore Placements and Forward Exchange Contracts must be processed on time to avoid delay on the payment
• Ensure Inward and Outward telegraphic transfers and payments routing
• Monitor & verify all log sheets to ensure every transactions are captured correctly
• Monitor SAA system queue on daily basis
• Processing work for other teams as requested by Manager and Team Leader Operations
• Adhere to all compliance requirements, Bank’s guidelines and procedures, relevant legislations and regulatory requirements in carrying out of daily duties
• Ensure to complete STR/LTR forms to Operations Risk Team

Qualifications, Skills and Experience

• Year 13 certificate
• The ability to communicate clearly over the telephone with external and internal partners
• Attention to Detail
• Excellent standard of verbal and written skills
• Proficient in General/Desktop Microsoft Applications (Excel & Word)
• Strong commitment to quality customer service.
• Willingness to be multi-skilled
• Knowledge in Previous customer service experience
• Previous administrative duties

If you think you have the appropriate skills and experience to perform this role, send your application and detailed CV to:

The Business Manager MMaoate@bsp.com.pg

• Contact us/ visit our website for detailed information.
• Only shortlisted applicants will be contacted.

Applications close on Friday, 27 December 2024.